hazi bdt's Privacy Policy

hazi bdt places the highest importance on the privacy of platform users. This privacy policy applies to our website, app, and all related services. By reading it, you will learn under what circumstances your information is collected, how long it is retained, and for what purposes it is used. If you continue to use our services, it will be assumed that you have agreed to the terms of this policy. For any changes to this policy, we will note the updated date on this page.

To learn the full terms of our service, please read the Terms and Conditions page, where the complete rules governing use of the service are set out in detail.

1. What Types of Information Are Collected

When you create an account on hazi bdt or use the service, various types of information may be collected. This information falls into two categories:

1.1 Information You Provide Directly

Information you voluntarily provide during registration or transactions may include:

• Full name and date of birth (for identity verification)
• Mobile number and email address
• Mobile wallet details (bKash, Nagad, Rocket, Upay) and relevant bank account information
• National ID card or passport details (where applicable)
• Any information or questions submitted through contact channels

1.2 Automatically Collected Information

When you use our site or app, certain information is recorded automatically:

• Device type, operating system, and browser information
• IP address and approximate location
• Session duration, pages visited, and links clicked
• Data collected through cookies and similar tracking technologies
• Transaction history, betting patterns, and account activity

2. Purpose of Information Use

hazi bdt uses collected information only for defined purposes. We never use your personal information for unrelated reasons. The main purposes are:

• Creating accounts, verifying identity, and ensuring secure login
• Processing deposit and withdrawal transactions and maintaining transaction history
• Providing customer support and resolving complaints
• Identifying technical issues and improving platform quality
• Preventing fraud, money laundering, and other unlawful activity
• Providing bonuses, promotions, and personalised experiences
• Sending important service-related notifications (not marketing)

If you do not wish to receive bonus or promotional notifications, you can turn them off from your account settings or by contacting support.

3. Information Storage and Security

hazi bdt gives the highest priority to the security of your information. We follow industry-standard technology and practices to protect your data.

3.1 Technical Security

• All data transmission is secured through SSL encryption
• Information is stored on servers in encrypted form
• Firewalls and access controls are used to prevent unauthorised access
• Regular security audits and system reviews are conducted

3.2 Retention Period

Your information is retained for as long as your account is active. Even after an account is closed, transaction records may need to be kept for a specified period due to legal and regulatory obligations. Information that is no longer needed is securely deleted or anonymised.

Please note that data transmission over the internet is not entirely risk-free. While we take every precaution, keeping your password and login details confidential is your own responsibility.

4. Sharing Information with Third Parties

hazi bdt does not sell your personal information or transfer it to third parties for commercial purposes. However, sharing information may be necessary in certain specific situations:

4.1 Service Providers

We rely on trusted third parties for payment processing, identity verification, and fraud prevention. These organisations use information only for the specified task and operate under obligations consistent with our privacy policy.

4.2 Legal Obligations

Disclosure of information may be required under applicable laws in Bangladesh or by court order. Information may also be provided to relevant authorities when investigating suspicious transactions.

4.3 Business Changes

In the event of a business merger or change of ownership, user information may be transferred. However, the new owner will also be required to comply with this privacy policy.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used on the hazi bdt website and app. They help improve your browsing experience and monitor site performance.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions and security; these cannot be disabled.
• Functional Cookies: Remember your preferences such as language and settings.
• Analytics Cookies: Used to understand site visit patterns; these can be disabled.

5.2 Cookie Controls

Cookies can be limited or disabled from your browser settings. However, some site features may not work properly as a result.

6. User Rights

hazi bdt gives you certain rights over your personal information. You may make requests regarding the following:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: You can request that incorrect or outdated information be corrected.
• Right to Deletion: In certain circumstances, you can request that your information be deleted (where no legal obligation requires its retention).
• Right to Restrict Processing: In some cases, you can ask that use of your information be limited.
• Right to Opt Out of Marketing: You can stop promotional messages at any time.

To exercise these rights, contact our support team. We provide assistance in Bengali and English via 24/7 live chat and email.

7. Protection of Minors

All hazi bdt services are for users aged 21+. We do not knowingly collect information from anyone under 21. If information about a minor comes to our attention, it will be deleted immediately and the associated account will be closed.

For details on responsible behaviour and healthy gaming habits, please read our Responsible Gaming Guide, which covers ways to keep yourself protected.

8. International Data Transfers

To deliver hazi bdt's services, it may sometimes be necessary to process or store information outside of Bangladesh. For such transfers, we ensure that the receiving party maintains adequate data protection measures and follows internationally recognised security standards.

9. Changes to the Policy

hazi bdt reserves the right to update this privacy policy at any time. When changes are made, they will be published on this page with a new date. For significant changes, registered users may be notified via email or mobile number. Continued use of the service after a change is made will be considered your acceptance of the updated policy.

Answers to common questions about this privacy policy may be found in our FAQ section. You can also visit the About Us page to learn more about us.

10. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live Chat: 24/7 direct support — in both Bengali and English
• Email: [email protected]

We will review your request as promptly as possible and work to provide a resolution. For complaints, we first try to reach a resolution directly with you.